Frequently Asked Questions

In brief, your responsibilities include:

• Be present during the packing process
• Keep high value items such as jewellery in your possession
• Check and sign the inventory of your belongings
• Ensure that no prohibited items are packed

Generally speaking, dispose of all flammable items, liquids, foods and other items that should not be shipped. Anything that can deteriorate should not be shipped. If you have a question about something specific, just call and ask us — we are happy to help.

Well, mainly those things you might expect — drugs, alcohol, weapons, ammunition. Shipping certain high value items or collections may require you to purchase extra coverage. Please contact us to discuss your specific situation.

We do offer Car Carrier services for vehicle transportation across India. Our door-to-door service picks up your car and delivers it safely to the destination. Contact us separately for car carrier pricing and scheduling. Learn more about Car Carrier services.

Why not? But be aware of the potential problems. For instance, valuation coverage will not pay out on goods packed by their owner, unless the exterior of the box is damaged. We recommend our professional packing service for complete peace of mind.

Every home is different but we can normally pack a home in 1–2 days. The time depends on the size of your home, the quantity of items, and whether any special items like pianos or artwork need extra care and custom crating.

Yes, you can leave soft items like clothes in the drawers. Just be sure not to leave anything solid or heavy that can damage the piece of furniture during transit, such as books, shoes, or hard objects.

Your things are covered by valuation. On local and interstate shipments, you receive valuation coverage of 60 cents per pound per article at no cost. You may elect to purchase additional coverage by declaring full replacement cost of your goods. You are charged a premium on the declared amount — premiums vary with your type of move. Learn more about Insurance.

Yes, we offer comprehensive transit insurance covering household goods, commercial goods, electronics, fragile items, and vehicles. Our insurance partners ensure quick and hassle-free claim settlements in the unlikely event of damage.